Troubleshooting

If connection problems occur between the PrivacyCube and the VPN, the user string must be checked. Go to the Userstring navigation item. In rare cases, it may take a few minutes to connect to the VPN server, so patience is required.

If the WLAN connection causes problems, you can try the following instructions. In principle, you also have the option of connecting the PrivacyCube with a network cable. For this, you need the IP address that the individual PrivacyCube is...

Here you can download the manual again. PrivacyCube manual

For your maximum security, we rely on much stronger encryption than other VPN providers. The 80% stronger encryption on average also increases the traffic. The transferred data is about 30% larger after encryption. This can sometimes cause...

The user string is responsible for the individual login. To ensure high security, the user string and VPN access is only on the manual. To do this, you need to scratch free a window on the first page. Afterwards, keep the user string in a safe...

The IP address can provide information about the security of surfing. Check that your IP address matches the number on the user interface. At https://www.wieistmeineip.de/ you can find the IP address you use to navigate the Internet. The user...

The user string is the personal access to the PrivacyNet. Without this no login to the VPN is possible. If you have lost the user string, you should contact us immediately. Contact is made via the ticket system.

For the initial installation of the PrivacyCube, you must unlock the PrivacyCube WLAN network with your own password. The password is "DN8Networks". Then you need to use the configuration wizard to make the first connection. This can be accessed...

If you experience connection problems with a Windows operating system, do the following. In the first step you control the settings. Next, click Network and Internet. Now go to the category WLAN on the left side and select "Manage known...

If the software on your PrivacyCube is defective or you cannot reset a set password, there is the possibility to rewrite the DN8 software on the SD card yourself. Here we briefly go into how this works. 1. download the balenaEtcher...